Deep Cleaning Clapham Terms and Conditions

These Terms and Conditions set out the basis on which Deep Cleaning Clapham provides professional cleaning services within the United Kingdom. By making a booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for services.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Client means any individual, business, or organisation that requests or receives cleaning services from Deep Cleaning Clapham.

Company means Deep Cleaning Clapham, the provider of the cleaning services described in these terms.

Services means all cleaning and related services provided by the Company to the Client, including but not limited to deep cleaning, end of tenancy cleaning, one-off cleaning, and associated tasks.

Premises means the property or location where the Services are to be carried out.

Booking means a confirmed request by the Client for Services on a specified date and time, accepted by the Company.

Agreement means the contract between the Client and the Company made up of these Terms and Conditions and any specific details agreed at the time of booking.

2. Scope of Services

The Company provides deep cleaning and related domestic and commercial cleaning services within its designated service area, which includes Clapham and surrounding districts. The specific tasks to be carried out will be agreed at the time of booking or as confirmed in a booking confirmation.

The Company reserves the right to refuse any job that is unsafe, unlawful, unsuitable for standard domestic cleaning equipment, or beyond the capability or training of its staff. This may include, without limitation, work involving hazardous materials, structural damage, pest infestations, or extreme hoarding situations.

The Company does not provide professional tradesperson services such as plumbing, electrical work, gas work, or structural repairs. Any such works remain the responsibility of the Client and relevant qualified contractors.

3. Booking Process

Bookings may be requested by the Client through the Companys accepted communication channels, such as online forms or written requests. A Booking is only considered confirmed once the Company has accepted the request and provided confirmation, which may include a date, time window, and an estimated price or fixed quote.

The Client is responsible for providing accurate information regarding the Premises, including size, condition, access arrangements, parking availability, and any special requirements. The Company may amend a quote or decline a booking if information provided is incomplete or materially inaccurate.

All bookings are subject to staff availability and scheduling considerations. The Company may suggest alternative dates or times if the originally requested slot is unavailable.

The Company reserves the right to conduct a pre-visit or request images or descriptions of the Premises in order to assess the scope of work and confirm pricing before accepting a booking.

4. Access to the Premises

The Client must ensure that the Premises are accessible at the agreed time. This may involve the Client being present to allow entry or making secure key arrangements in advance with the Company.

Where key collection or drop-off is required from a third party or a different address, this must be agreed in advance and may incur an additional charge for travel time.

If the cleaning team cannot gain access to the Premises at the agreed time due to incorrect keys, locked gates, absence of the Client, or any other access issue within the Clients control, the visit may be treated as a late cancellation and a fee may apply as set out in the cancellation section.

5. Client Obligations

The Client agrees to provide a safe working environment for the Companys staff, including adequate lighting, running water, electricity, and safe access to the Premises.

The Client must remove valuable, fragile, or irreplaceable items from areas where cleaning is to be carried out, or clearly point them out and request that they are not handled. The Company accepts no responsibility for damage to items that the Client has left in areas of work without specific instructions.

The Client is responsible for ensuring that all pets are safely contained and do not impede access or pose any risk to staff. The Company reserves the right to refuse or discontinue work where animals are aggressive or not under control.

The Client should notify the Company in advance of any particular cleaning priorities or problem areas. Where no such guidance is given, the Company will use its reasonable judgement to allocate the time and resources during the visit.

6. Pricing and Quotations

The Company may provide quotations based on the information supplied by the Client, including property size, number of rooms, and perceived condition. All quotations are estimates unless expressed to be a fixed price in writing.

Prices may vary depending on the actual condition of the Premises at the time of the visit, the amount of work required, and any additional tasks requested by the Client on the day. Where an initial estimate proves inaccurate, the Company will advise the Client and may propose an adjusted price or recommend additional time.

All prices are quoted in pounds sterling. Where applicable, taxes and charges will be indicated in the quotation or confirmation.

7. Payments

Unless otherwise agreed in writing, payment for Services is due on or before the day the Services are provided. The Company may require a deposit at the time of booking, especially for large or specialist jobs.

Accepted payment methods will be confirmed by the Company. The Client is responsible for ensuring that full payment is made within the agreed timeframe.

In the event of late or non-payment, the Company reserves the right to suspend further services, apply reasonable administration fees for chasing overdue amounts, and charge interest on any outstanding sums in accordance with applicable UK law.

Where services are provided on a recurring basis, the Client agrees to maintain an up-to-date payment method and to pay all invoices by their due dates. Failure to do so may result in cancellation of future bookings.

8. Deposits

For certain services, especially end of tenancy or large deep cleans, the Company may require a deposit to secure the booking. The amount and due date for the deposit will be confirmed at the time of booking.

Deposits are generally non-refundable in the event of late cancellation by the Client, subject to the cancellation policy below, but may be used as a part-payment against a rescheduled booking at the Companys discretion.

9. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by giving notice to the Company. Specific notice periods may be required due to staff scheduling and travel commitments.

Where the Client cancels or reschedules with more than 48 hours notice before the scheduled start time, any deposit may be transferred to a new date or refunded, subject to the Companys discretion and any administrative costs.

Where the Client cancels or reschedules with less than 48 hours notice, the Company may charge a cancellation fee of up to the full price of the booked service, to cover lost time and costs incurred.

Failure to provide access at the agreed time without prior notice may be treated as a late cancellation, and the full fee may be charged.

The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, such as severe weather, staff illness, transport disruption, or other unforeseen events. In such cases, the Company will offer an alternative date or a refund of any pre-paid amounts for the affected booking.

10. Service Standards and Complaints

The Company aims to provide services with reasonable care and skill, in line with standard industry practice for cleaning services in the UK.

If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as reasonably practicable, and in any event within 48 hours of completion of the clean. The Client should provide clear details of the issue so that the Company can investigate.

Where a complaint is justified, the Company may, at its discretion, offer a re-clean of the affected areas, a partial refund, or another appropriate remedy. The Company is under no obligation to return to remedy issues notified outside the stated timeframe or where the Premises have been used, occupied, or altered after the service, which may prevent accurate assessment.

11. Client Property and Keys

Where the Company holds keys to the Premises, these will be stored and handled with reasonable care and security. Keys will only be used for the purpose of providing the Services and will not be copied without the Clients consent.

The Client is responsible for notifying the Company immediately if any keys are lost by the Client or any locks are changed. The Company shall not be liable for any costs associated with lock changes initiated by the Client unless directly caused by the Companys proven negligence.

12. Liability and Insurance

The Company holds liability insurance appropriate for a cleaning business operating within the UK. Copies of insurance details may be provided upon request.

The Company will take reasonable care when carrying out the Services. However, the Companys total liability for any loss or damage arising in connection with the provision of Services shall, to the extent permitted by law, be limited to the lesser of the cost of repairing the damage, replacing the item, or the total price paid by the Client for the Service in question.

The Company shall not be liable for normal wear and tear, pre-existing damage, defects, discolouration, or deterioration that could not have been avoided by the exercise of reasonable care, including damage to items that are inherently fragile or unsuitable for standard cleaning methods.

The Company is not responsible for loss of cash, jewellery, or other valuables that have not been securely stored by the Client. The Client is advised to keep valuables safely locked away before the start of any cleaning visit.

Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot legally be excluded under UK law.

13. Waste Handling and Environmental Regulations

The Company will comply with applicable UK waste and environmental regulations when handling and disposing of waste generated during the provision of Services.

Domestic waste that is ordinarily removed via household refuse systems will usually be left securely bagged for the Client to dispose of through their normal collection arrangements, unless otherwise agreed.

The Company is not a licensed carrier for large quantities of controlled, hazardous, or commercial waste. Where such waste is present, the Client is responsible for arranging appropriate removal and disposal through authorised services.

The Company may, at its discretion, remove small quantities of non-hazardous waste as part of a service. Any additional charges for waste removal will be agreed in advance.

The Client agrees not to request the Companys staff to dispose of hazardous materials, sharp objects, clinical waste, or chemicals in any way that breaches UK regulations or local waste collection requirements.

14. Health and Safety

The Company is committed to maintaining high standards of health and safety for both staff and Clients. Staff are trained to use products and equipment in a safe and responsible manner.

The Client must inform the Company of any known health and safety risks at the Premises, including but not limited to faulty electrics, loose flooring, structural issues, or recent use of hazardous chemicals.

The Company reserves the right to withdraw staff from any Premises where they feel unsafe due to conditions, behaviour, or other factors beyond the Companys control. In such circumstances, the visit may be treated as a late cancellation and charges may apply.

15. Cleaning Products and Equipment

Unless otherwise agreed, the Company will provide its own cleaning products and equipment suitable for standard cleaning tasks. The Client may request the use of specific products, but the Company reserves the right to decline if these are unsafe or unsuitable.

Where the Client supplies any equipment or products, the Company accepts no responsibility for any damage arising from their use, including damage to surfaces or equipment failure.

16. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations under this Agreement if such delay or failure is due to events beyond its reasonable control. This may include, without limitation, extreme weather, transport disruption, strikes, pandemics, governmental restrictions, or other force majeure events.

17. Data Protection and Privacy

The Company will handle any personal data supplied by the Client in accordance with applicable UK data protection laws. This may include using personal data to manage bookings, process payments, and communicate with the Client regarding Services.

The Company will not sell or share Client personal data with third parties for marketing purposes without consent, but may share limited information with service providers and authorities where necessary to deliver Services, comply with law, or protect its legitimate interests.

18. Amendments to Terms

The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, business practices, or service offerings. The version in force at the time of the Clients booking will apply to that booking.

Updated terms may be made available on the Companys website or by request. Continued use of the Services after changes take effect will constitute acceptance of the revised terms.

19. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of Services.

20. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted from the Agreement, and the remaining provisions shall continue in full force and effect.

21. Entire Agreement

These Terms and Conditions, together with any written booking confirmation or specific agreement relating to a particular service, constitute the entire agreement between the Client and the Company in respect of the Services and supersede any prior understandings or arrangements, whether written or oral.