Deep Cleaning Clapham Privacy Policy
This Privacy Policy explains how Deep Cleaning Clapham collects, uses, stores and protects personal data belonging to customers and prospective customers in the Clapham area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all customers and prospective customers of Deep Cleaning Clapham located in the Clapham area, including individuals, households, landlords, tenants and business clients who contact us, request a quote, book a service or otherwise interact with us in connection with our deep cleaning services.
Data Controller
Deep Cleaning Clapham is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of the processing of your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us and which services you use. This may include:
Identification and contact details, such as your full name, address of the property to be cleaned, billing address, and general contact details required to manage bookings and provide our services.
Booking and service information, such as details about the type of cleaning required, property type and size, preferred dates and times, access instructions and any special requests or notes you choose to provide.
Communication data, including information you provide when you contact us by phone, online form or other methods, such as enquiries, feedback, complaints or follow-up correspondence related to our services.
Payment related information, such as records that a payment was made, the payment amount, method and date. We do not store full payment card details where payment is processed by secure third party payment processors; they may process that data on our behalf.
Technical and usage data, where applicable, such as basic information about how you use any online contact or booking tools, including the time and date of interactions and technical logs necessary to ensure the security and performance of those tools.
How We Collect Personal Data
We collect personal data directly from you when you contact us, request a quote, make a booking, use our services, provide feedback, or communicate with us in any way. We may also receive personal data indirectly when someone makes a booking on your behalf, for example a landlord or letting agent arranging a clean for a tenant.
Lawful Basis for Processing
We only process your personal data when we have a valid legal basis under data protection law. Depending on the circumstances, we may rely on the following lawful bases:
Performance of a contract. We use your personal data where it is necessary to provide our deep cleaning services, manage bookings, process payments, communicate with you about your service, and handle any changes, cancellations or follow-up visits.
Compliance with legal obligations. We may process personal data where necessary to comply with legal and regulatory requirements, for example in relation to tax and accounting rules or responding to lawful requests from public authorities.
Legitimate interests. We may use your personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This can include managing our relationship with you, improving our services, handling customer queries and complaints, maintaining business records, and protecting our rights and property.
Consent. In limited circumstances, we may rely on your consent to process certain types of data or to send specific types of marketing communications. Where we rely on consent, you are free to withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide and manage deep cleaning services, including confirming and managing bookings, planning and delivering cleaning work at the agreed location, and ensuring that our cleaning professionals have the information they need to carry out the service properly and safely.
To communicate with you, including responding to your enquiries, sending booking confirmations and reminders, discussing service details, and providing important updates or changes relating to your booking.
To manage payments and invoicing, including calculating charges, processing payments through our chosen payment processors, issuing invoices or receipts and handling any payment related queries.
To manage customer relationships, including dealing with feedback, complaints or disputes, and maintaining records of previous services to help us understand and meet your requirements.
To improve our services and operations, including reviewing service performance, training staff and contractors, and analysing aggregated data to help us refine our service offerings and processes.
To protect our business, including preventing fraud, ensuring the safety and security of our staff and customers, enforcing our terms and conditions, and exercising or defending legal claims.
Data Sharing and Processors
We may share your personal data with trusted third parties who act as data processors on our behalf. These may include:
Cleaning staff and contractors who need access to relevant personal data, such as your name, address and service details, in order to carry out the cleaning services you have requested.
Payment service providers who process payment transactions and help us manage and verify payments securely.
IT and administrative service providers who supply and support the tools and systems we use to run our business, such as scheduling tools, document storage and communication systems.
Professional advisers, such as accountants or legal advisers, where necessary for the management of our business, compliance with legal obligations or the handling of legal matters.
These processors are only permitted to process your personal data in accordance with our instructions and are required to implement appropriate security and confidentiality measures. We do not sell or rent your personal data to third parties.
International Data Transfers
If we ever transfer personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place, such as using standard contractual clauses or transferring data to countries that have been recognised as providing an adequate level of data protection. We will only make such transfers where they are necessary and lawful.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. The exact retention period depends on the nature of the data and our relationship with you, but in general:
Basic contact and booking records are kept for a period that allows us to manage ongoing relationships, respond to questions about past services, and meet our legal obligations.
Financial and invoicing records are kept for the period required by tax and accounting regulations.
Correspondence and complaint records are retained for a reasonable period to enable us to manage and resolve issues and to protect our legal rights.
When data is no longer needed, we will delete it or anonymise it so that it can no longer be linked back to you.
How We Protect Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to those staff, contractors and service providers who need it for legitimate business purposes and requiring them to handle it securely and confidentially.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, you may have the right to:
Access your personal data and obtain a copy of the information we hold about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data where there is no good reason for us to continue processing it, for example where it is no longer needed for the purposes for which it was collected.
Object to the processing of your personal data where we are relying on legitimate interests and you consider that your rights and freedoms override those interests.
Request restriction of processing in certain circumstances, for example while we are verifying the accuracy of the data or reviewing an objection.
Request the transfer of your personal data to you or to a third party in a commonly used, machine readable format, where technically feasible and where processing is based on consent or contract and carried out by automated means.
Withdraw consent at any time where we are relying on consent to process your personal data. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact us using the contact details provided on our website or in our service documentation. We will respond to your request in accordance with applicable legal time limits.
You also have the right to lodge a complaint with the relevant data protection authority if you are unhappy with how we handle your personal data. We would, however, appreciate the opportunity to address your concerns first and aim to resolve any issues directly with you where possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any changes will be posted in the latest version of the Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.
